Terms of Service

Ruvoras is a subscription software platform for salon operations — appointments, billing, inventory, customers, staff management, payroll calculation, loyalty and marketing communications. We provide it on a hosted basis; you access it over the internet and we look after the infrastructure.

We will provide the platform with reasonable skill and care and make commercially reasonable efforts to keep it available. We do not promise uninterrupted or error-free operation. Planned maintenance, third-party outages and events outside our reasonable control may interrupt access.

We may add, change or withdraw individual features. Where a change materially reduces functionality you actively rely on, we will give reasonable notice by email or in-product before it takes effect.

You must be at least 18 years old and legally able to enter into a contract on behalf of your business. The person who creates the account warrants that they are authorised to bind the Salon.

You are responsible for everything that happens under your account, including actions by your staff and anyone you grant access to. Keep credentials confidential, use a unique password, and tell us promptly at hello@ruvoras.com if you believe an account has been compromised.

You are responsible for the access levels you assign. If you give a team member permission to view payroll, customer contact details or financial reports, you have chosen to disclose that information to them.

Ruvoras is sold on a monthly subscription across published plans. Fees are stated exclusive of GST unless said otherwise; GST and any other applicable taxes are charged in addition at the prevailing rate.

New accounts may be offered a free trial. At the end of the trial the plan you selected begins and becomes payable. If you do not wish to continue, cancel before the trial ends.

Subscriptions renew automatically each billing cycle until cancelled. Cancelling stops future renewals; it does not retrospectively refund the cycle already running. See the Refund Policy.

We may revise pricing. Existing subscribers will be given at least 30 days' notice by email before a change applies to their renewal, and may cancel before it takes effect rather than accept it.

If payment fails or a subscription falls into arrears, we may suspend access after giving notice and a reasonable opportunity to pay. Suspension does not delete your data; termination is dealt with in clause 10.

You own the data you and your team put into Ruvoras — your customer records, appointments, bills, staff records and everything derived from them. We do not claim ownership of it.

You grant us the licence we need to host, process, back up, transmit and display that data for the purpose of providing the platform to you, and to comply with law.

For personal data about your clients and staff, you are the Data Fiduciary and we act as a Data Processor on your instructions, within the meaning of the Digital Personal Data Protection Act, 2023. That means obtaining the consent or other lawful basis needed to collect and use that data, and responding to the requests of the people it concerns, are your responsibility. We support you in meeting them; we do not discharge them for you.

You confirm that you have the right to provide us with the data you upload, and that doing so does not breach any law or any duty you owe to a third party.

We may generate aggregated and de-identified statistics from platform usage to operate, secure and improve the service, and to publish benchmarks. Such data will not identify you, your staff or your clients.

Do not use Ruvoras to break the law, to send unsolicited marketing in breach of applicable rules or the policies of the messaging channels we integrate with, to store data you have no right to hold, or to harass or defraud anyone.

Do not attempt to access another salon's data, probe or circumvent our security, reverse engineer the platform, resell access without our written agreement, or use automated means to extract data at a scale that degrades the service for others.

We may suspend access immediately, without prior notice, where we reasonably believe continued use presents a security risk, is unlawful, or threatens the integrity of the platform for other customers. We will tell you why as soon as we reasonably can.

Ruvoras computes figures including GST on invoices, commission, payroll, and estimates for statutory deductions such as PF and ESI. These are calculations produced from the data and settings you provide, offered as a convenience.

We do not file returns, remit deductions or act as your tax or payroll agent. You remain responsible for the accuracy of what you file, for meeting statutory deadlines, and for verifying that our output matches your obligations before you rely on it.

This is stated on the relevant screens in the product as well as here, because it is the point on which a salon is most likely to assume otherwise.

The platform integrates services we do not control, including payment gateways, WhatsApp and other messaging providers, and mapping and hosting infrastructure. Your use of those services may be subject to their own terms.

We are not responsible for the acts, omissions, outages, pricing or policy changes of those providers. Where a provider withdraws a capability, we will make reasonable efforts to offer an alternative, but cannot guarantee one.

Payments for subscriptions are processed by our payment partner. We do not store complete card details on our systems.

The Ruvoras platform, its software, design, documentation, name and marks are and remain our property or that of our licensors. Nothing in these Terms transfers any of it to you.

You receive a non-exclusive, non-transferable, revocable right to use the platform for your own business for as long as your subscription is current and these Terms are observed.

If you send us feedback or suggestions, we may use them to improve the platform without obligation or payment to you. This does not give us any right to your business data.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, business opportunity, or for loss or corruption of data to the extent it results from your own act or omission.

Subject to the first paragraph of this clause, our total aggregate liability arising out of or in connection with these Terms in any twelve-month period is limited to the subscription fees actually paid by you to us in the twelve months immediately before the event giving rise to the claim.

The platform is provided on an 'as is' basis during any free trial or free tier, and our liability in respect of such use is limited to the fullest extent the law allows.

You will indemnify us against claims, losses and reasonable costs arising from your unlawful use of the platform, your breach of clause 4 or 5, or a dispute between you and your staff, your clients or a tax authority.

You may cancel at any time from within the product or by contacting us. Cancellation takes effect at the end of the current billing cycle.

We may terminate or suspend this agreement on notice if you materially breach these Terms and do not remedy the breach within 15 days of being asked to, or immediately in the circumstances described in clause 5.

After termination we will make your data available for export for 30 days. After that period we will delete or irreversibly anonymise it, except where we are required by law to retain it — for example, transaction records kept for statutory retention periods.

Clauses which by their nature should survive termination — including 4 (ownership), 8 (intellectual property), 9 (liability) and 12 (governing law) — continue to apply.

We may update these Terms. Where a change is material we will give at least 30 days' notice by email or in-product notification before it takes effect.

If you do not accept a material change, you may cancel before it takes effect. Continuing to use the platform after that date means you accept the revised Terms.

These Terms are governed by the laws of India. The courts at [[CITY]], India have exclusive jurisdiction, save that either party may seek urgent injunctive relief in any court of competent jurisdiction.

Before commencing proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion, beginning with written notice of the dispute to the other.

If any provision of these Terms is held unenforceable, the rest continues in force and the unenforceable provision is to be read down to the minimum extent necessary rather than struck out entirely.

[[LEGAL ENTITY NAME]], [[REGISTERED OFFICE ADDRESS]]. CIN [[CIN]]. GSTIN [[GSTIN]].

Email hello@ruvoras.com · Phone +91 81465 71596